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Claim your FREE* ScanSnap iX100 with your purchase of the ScanSnap iX1500

Support for your claim

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Product Purchase Details

You must submit your claim no earlier than 30 days after purchase and no later than 60 days after purchase.

Open Info Box Your claim is valid only on iX1500 products purchased between 23rd October 2020 and 31st January 2021. If you submit your claim less than 30 days after you purchased the product, your claim will be rejected.
Open Info Box The Serial Number is located on the product packaging and on the label on the underside of the product.
Personal Information
Delivery Address Details

If your claim is accepted, we will deliver the FREE* ScanSnap iX100 to this address

Upload your receipt
Open Info Box Upload either a PDF, PNG, JPG or GIF file. Max file size 20MB.
Optional Questions

Please answer the following questions to help us provide better products and services in future.

Approximately how many people are employed at your company?

Does your company have more than one location?

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Important Notice

Since the Brexit transition period ended on 31st December 2020, the UK is no longer part of the European Union Customs Union (EUCU). As our Promotion fulfilment centre is located in the United Kingdom, our shipments must now cross the new UK-EU Customs Border in order to reach customers who live in EU countries.

This change has caused significant disruption for couriers, who were already experiencing disruption from border closures and restrictions related to COVID-19 during the last week of December, part of their peak seasonal period. As a consequence of these circumstances, we are experiencing some challenges with shipments, that in some cases, may manifest as one or both of the scenarios below:

  1. Delays to shipments
  2. The consignee being contacted and asked to pay VAT and an Import Fee before their shipment is released (shipments to EU countries)

We apologise for any concern or inconvenience this may cause to some customers. We are working very hard with our couriers to resolve these issues and hope to return to a more normal situation over the next 1-2 weeks.

Delayed Shipments:

1. If your shipment has been affected by delays:

  • Your claim has been approved but it's been 21 days since you received your shipping confirmation
  • The tracking information shows that your shipment is still in transit
  • You have not received your shipment

Please allow up to 14 additional days for your shipment to arrive.

VAT/Import Fee:

2. If you live in an EU country and have been contacted by customs and asked to pay VAT and an Import Fee for your shipment, please contact our support team via LiveChat and they will help get your shipment released, without any charge to you.

When you contact Support

Please provide support with the following information:

  • The Tracking Number for your shipment (this begins 1ZW and can be found in your shipping confirmation email. It is also included in email correspondence you receive from UPS)
  • The email address used when you submitted your claim

Thank you for your patience and understanding

The PFU EMEA team